Terms & Conditions

1. Definitions

“Brighter”, “we”, “us” means BRIGHTER S.R.O., IČO 55 929 532, with registered office at Račianska 88 B, Nové Mesto, 831 02 Bratislava, Slovakia, registered in the Commercial Register of the Municipal Court Bratislava III.

“Client”, “you” means any natural or legal person ordering services from Brighter through this website.

“Consumer” means a natural person acting outside the scope of their trade, business, craft or profession, as defined in Act No. 250/2007 Coll. on Consumer Protection.

“Services” means the done-for-you packages we offer across advertising, marketing, photography, market research, computer services, data processing and information services.

2. Scope & acceptance

These Terms apply to every order placed via our website. By placing an order, you confirm that you have read, understood and agree to be bound by these Terms, the Privacy Policy, the Refund Policy and the Cookie Policy.

If you do not accept these Terms, do not place an order. We may amend these Terms from time to time; the version in force at the moment of your order applies.

3. Services

Brighter offers fixed-scope, fixed-price packages. Each package page lists exactly what is included, what is not, the price, and the delivery window. Anything outside the listed scope is out of scope and may be quoted separately.

Services may be delivered remotely as digital files (designs, reports, code, photographs, datasets) or, where applicable, as access credentials to dashboards or tools we set up on your behalf.

4. Pricing & payment

All prices are displayed in EUR (€) and are final: no additional VAT is added at checkout. Brighter S.R.O. is registered under §7a of Slovak Act No. 222/2004 Coll. on Value Added Tax (IČ DPH: SK2122240923, registered 26 September 2024), a special regime for taxable persons who acquire cross-border B2B services within the EU under the reverse-charge mechanism. Under this regime, Brighter does not charge Slovak VAT on its sales and does not deduct input VAT.

Business clients from other EU member states purchasing supplies of services from Brighter may receive an invoice referencing the reverse-charge mechanism if eligible. We validate VAT numbers via VIES where applicable.

Payment is collected at checkout through a licensed payment institution authorised under PSD2 within the European Economic Area and supports the following methods:

• Visa, Mastercard, American Express
• Apple Pay, Google Pay
• SEPA bank transfer (for orders over €500, on request)

All card payments are processed under PSD2/SCA with 3D Secure 2 strong customer authentication. We do not store full card details — payment data is tokenised by our payment provider in compliance with PCI-DSS Level 1.

5. Orders & confirmation

Your order is binding once we send you an order confirmation email to the address you provided. That email contains the order number, the package ordered, the price paid, an invoice, and a brief intake questionnaire. Production starts when you return the questionnaire with the materials we need (brief, reference files, brand assets, access credentials, etc.).

6. Delivery & timelines

Delivery windows are stated on each package page and start counting from the moment we receive a complete brief. If you delay providing materials, the delivery window extends accordingly.

Final deliverables are sent by email and/or via a private file-share link. We retain working files for 90 days after delivery; please archive them on your side within that period.

7. Revisions & modifications

Each package includes a specific number of revision rounds (stated on the package page). A revision is a refinement of the existing deliverable; a change of direction or scope counts as new work and may be billed separately. Revision requests must be sent within 14 days of delivery.

8. Intellectual property

Upon full payment, you receive a worldwide, perpetual, non-exclusive license to use the final deliverables for the purposes agreed in the brief. We retain the right to display the final work in our portfolio and on our social channels, unless you have purchased a confidentiality add-on.

Working files, source files and intermediate drafts remain our property unless explicitly included in the package or purchased separately.

9. Confidentiality

Both parties will treat as confidential any non-public information shared during the engagement (briefs, brand strategies, business plans, internal data). This obligation survives termination of these Terms for three (3) years.

10. Limitation of liability

Our maximum aggregate liability for any claim arising out of an order is limited to the amount you paid for that order. We are not liable for indirect, consequential, incidental or punitive damages, loss of profit, revenue, data or business opportunities. Nothing in these Terms excludes liability for fraud, willful misconduct, or any liability that cannot be excluded under Slovak or EU law.

11. Right of withdrawal (consumers)

If you are a consumer based in the EU, you have the right to withdraw from a service contract within 14 calendar days from the day the contract is concluded, without giving any reason. Full details, exceptions (notably for digital content already delivered) and the withdrawal form are in the Refund Policy.

12. Complaints procedure

If you believe a deliverable does not match the agreed scope, send a written complaint to brighter@brighter-studio.com within 14 days of delivery, including the order number and a description of the issue. We will acknowledge receipt within 3 business days and resolve the complaint within 30 days at the latest, in line with §18 of Act No. 250/2007 Coll.

13. Disputes & online dispute resolution

We aim to resolve all disputes amicably. As a consumer, you may also turn to an alternative dispute resolution body. The Slovak Trade Inspection (Slovenská obchodná inšpekcia) is the designated authority for non-financial consumer complaints. EU consumers may use the online dispute resolution platform at ec.europa.eu/consumers/odr.

14. Governing law & jurisdiction

These Terms are governed by the laws of the Slovak Republic, without prejudice to the consumer protection provisions you enjoy under your country of residence. The courts of Bratislava, Slovak Republic have non-exclusive jurisdiction.

15. Contact

BRIGHTER S.R.O.
Račianska 88 B, Nové Mesto, 831 02 Bratislava, Slovakia
IČO: 55 929 532
+421 919 034 092
brighter@brighter-studio.com